Chromaly print shop Return Policy

Returns

1. You can return new and unopened items within 7 days of receipt.
2. We can also reprint your order if it arrives damaged or defective.
3. To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will process your refund with 3 business days. Your bank may take up to 7 days to show the refund in your account.

Sale Items

Items purchased on sale are not refundable, unfortunately.

Exchanges

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gochromaly.com.

Shipping

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Customer Errors

Chromaly Print Shop is not responsible for customer errors such as incorrect file submissions, typos, or selecting the wrong product size or options. We provide proof(s) for your approval before printing and offer recommendations to help you ensure your order is correct. Please review your proof carefully before approving it.

Contact Us

If you have any questions regarding our return policy, please contact usat:

Customer Support: support@gochromaly.com

Call Support: 833-378-3820

Changes to this Policy

Chromaly reserves the right to modify this return policy at any time. Any changes will be effective immediately upon posting to our website.

Last Revision: 19 OCTOBER 2024